Returns & refunds

You have 7 days from delivery to request a return or refund. Opened boxes included.

You can't tell whether a reading book suits your child until they've used it for a few days, so the book doesn't need to stay sealed.

Single-book orders

Email us and we will refund you in full. We won't ask you to post the book back: return freight costs more than the book, so please keep it or pass it on.

Orders of two books

Return the unopened book for a full refund of that book. One opened book is covered by the rule above and does not need to be returned.

Damaged, missing or incorrect items

Send us one photo. We will replace the item free of charge and you keep whatever arrived. No return is needed, and this isn't limited to the 7-day window.

If it doesn't work

If the sound, buttons or charging don't work, tell us and we will replace it or refund you in full.

How to start a return or refund

Email support@tinyreaderco.com with your order number within 7 days of delivery. We reply within one business day. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank or card issuer.

Cancellations

If your order hasn't been dispatched yet, email us and we will cancel it and refund you in full.